Shipping

Shipping from: Germany (Hamburg)
Processing time: 1–3 business days

Estimated delivery times

• Germany: 1–3 business days

• Outside Germany: 1–4 business days (international)

Please note: Delivery times are estimates and can vary due to carrier delays, customs processing, holidays, or peak seasons.

Returns & Exchanges

You can request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition.

• Items that show signs of wear, damage, or misuse are not eligiblefor a refund.

Refunds (quality issues vs. damage)

• If there is a manufacturing defect or an issue caused by how the item was made, we will offer a refund (or replacement where appropriate).

• If the item is damaged due to misuse, accidental damage, or normal wear and tear, we cannotoffer a refund.

How to start a return

Email us at: gelbfenster.art@gmail.com

Please include your order number and a photo (especially if there’s a defect).